Overall purpose of job:

Facilitate the delivery, operation, and future development of IT infrastructure services to meet business requirements in a secure, sustainable and cost-effective manner. This role would suit someone who enjoys a mixture of user-facing helpdesk work and independent project/proactive/maintenance work. Main Responsibilities: • Day-to-day administration, monitoring, and maintenance of all infrastructure systems, including: WAN and LAN networks, Windows and Linux servers, Microsoft 365, Azure, Active Directory, Windows workstations, Android/iOS mobiles • Provide responsive, agile, and friendly day-to-day 1st and 2nd line support to internal customers for all systems, supporting global offices in APAC, EMEA and USA • Responding to alerts from threat intelligence, SIEM, and monitoring systems in accordance with SLAs • Cost effective purchasing/sourcing of day-to-day equipment (not directly accountable for budget) • Asset management: tracking devices assigned to users, faults, etc. • Contribute to design and deployment of new systems and services, e.g., Windows servers, new SaaS platforms, cloud migrations. • Follow and improve established SOPs/policies in a pragmatic manner • Participate in resolution of emergency/DR situations

Requirements
Required skills: • Extensive experience with core systems: Windows Server, Windows 10/11, Android/iOS, Active Directory environment, Microsoft 365, Azure • Extensive user support experience, excellent communication and interpersonal skills, fluent English (100% of communication will be in English) • Strong time management, organisational and analytical skills with excellent attention to detail • Initiative to take ownership of a problem and see it to a conclusion, independent research and troubleshooting, escalating when required • Infrastructure as code, PowerShell scripting, Automation of re-occurring tasks Desirable skills: • Switching, routing and firewall configuration (FortiGate, Unifi) • Experience of managing MS-SQL servers • A degree in a relevant field (computer science, systems, engineering) • Relevant certifications such as MCSA, CCNA, CompTIA

About the company
TBR Global Chauffeuring (TBR) is a ground transportation company with an obsession for quality control and service. Established in 1991 and headquartered in Glasgow, TBR has developed and expanded into a truly global organisation, operating in 3000 cities with offices across the world, including London, Manchester, Boston, Hong Kong, Dubai, Singapore and Shanghai. The leading provider of ground transportation for international financial roadshows, specialist event organisers and the global corporate travel market, TBR has a strong client focus and highly trained chauffeurs, serving high profile events, blue chip organisations and major investment banks.