Fika Consultancy, a progressive consultancy firm in Dubai, is seeking a skilled and dedicated IT Technician to join our dynamic team. As an IT Technician , you will play a key role in ensuring the smooth functioning of our IT systems, providing technical support to employees, and contributing to the overall efficiency of our operations.

Responsibilities:
Technical Support: Provide first-line technical support to end-users, addressing hardware and software issues promptly and effectively.

Hardware Maintenance: Install, configure, and maintain computer hardware, peripherals, and network devices.

Software Support: Assist in the installation, configuration, and troubleshooting of software applications, ensuring compatibility and security.

Network Management: Monitor and maintain the company’s network infrastructure, troubleshoot connectivity issues, and ensure optimal performance.

Security: Implement and maintain IT security measures, including antivirus software, firewalls, and data encryption.

Backup and Recovery: Develop and implement backup and recovery procedures to safeguard critical data.

Documentation: Maintain accurate records of IT inventory, configurations, and support activities.

Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience as an IT Technician or in a similar role.

Proficiency in hardware and software troubleshooting.

Strong knowledge of networking protocols and systems.

Familiarity with cybersecurity best practices.

Excellent problem-solving and communication skills.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits:
Competitive salary package.

Health insurance coverage.

Opportunities for professional development and training.

Collaborative and innovative work environment.