The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 25 offices. Its success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people, and client campaigns have won many prestigious awards, including Cannes Lions, Holmes Report, ICCO, PRCA, and European Excellence.

Purpose of the role

The Social Media Executive plays a social media-focused and team-support role. The role requires the ability to handle a number of projects at any one time as well as being able to respond quickly to online community and team requests. The Social Media Executive will develop a clear understanding of the team’s requirements and objectives, be proactive in attitude, and be supportive of the team at all times.

Key responsibilities and tasks

Client Management

• Assists the team with the management of client accounts and projects
• Offers thoughtful advice and recommendations to clients and teams regarding digital tactics and online opportunities

• Supports relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for digital communications services
• Coordinates communication with select clients and ensures deadlines and service agreements are adhered to
• Participates in the business development process by supporting pitch preparation and research

Digital / Social Media

• Provides social media execution and management of related digital activity
• Supports on ground social media coverage
• Implements and maintains social media communities, campaigns, and projects for clients
• Partners with account servicing to develop compelling and impactful digital content and integrated campaigns for both current and prospective clients
• Contributes to client growth and impact across the full spectrum of social media channels including, but not limited to, Twitter, Facebook, LinkedIn, YouTube and Instagram
• Production of social first copy for all channels using appropriate techniques and language relevant to each platform

Team working and development

• Ensures personal and deliverable client objectives are met on an ongoing basis
• Accurately reports activity levels and regularly completes timesheets to ensure the correct allocation of client duties
• Escalates general new business requests to appropriate team members
• Works closely with line manager to maximise own strengths, improve weaknesses, and support individual and team career development
• Supports the training of graduates and interns wherever possible
• Regularly attends LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

Reporting and analysis

• Ensures that all account activity and results are reported back to the Senior Campaign Manager or Head of UAE
• Communicates account performance internally at account reviews
• Provides reports to the senior management team on request

General

• Supports the account servicing team on ad hoc initiatives and projects

• Takes a proactive role in promoting the LEWIS brand, its identity, values and work
• Supports the HR / talent team by promoting both internal and external opportunities at LEWIS across social media and via the referral scheme

• Contributes and supports the continuous improvement of systems, practices and policies

About you

• Previous social media and digital coordination experience, ideally in an agency environment
• Strong understanding of the digital/social industry and related platforms
• A persuasive and convincing writing style
• Calmness under pressure and ability to achieve tight deadlines
• Ability to interact confidently with clients at a senior level
• Ability to troubleshoot team and client problem areas – and suggest a remedial course of action
• Creative thinking and an open-minded approach
• Excellent time management skills
• Proven competency in managing a varied workload