The Spa Therapist (Male) is responsible for below tasks and others assigned by thier departments as necessary.

• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
• Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
• Maintain equipment and sample inventory of products
• Keep documentation and maintain client’s files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• To participate in a new training and refreshing program as required.
• To update the Therapist Logbook.
• To complete all assignments stated by deadlines with the recreation manager or supervisor’s guidelines.
• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to the Recreation Manager or Assistant Spa Manager for resolution.
• To respond to the change as indicated by the company.